Terms & Conditions
Delivery
​
- All goods are subject to availability (the website doesn't show live stock quantities available)
​
- Delivery of goods will be sent out to the delivery
address the customer provided when ordering online
​
- EMSD Ltd try to deliver the majority of local orders by hand, after the shop is closed with delivery evenings being on a Tuesday & Thursday, with deliveries also at a Saturday lunchtime
​
- Every effort will be made to deliver the goods on time but no responsibility can be accepted for later or non-delivery
- If all items are in stock, EMSD Ltd aim to dispatch orders on the same working day of ordering, but it can take up to 3-5 working days from receipt of order/payment but EMSD will notify customer of possible delays
​
- If deliveries cannot be done by hand, orders will be sent out by Royal Mail or other delivery services. Once these orders are dispatched, delivery can take up to 3 working days
​
- All shortages, damage and non-delivery of goods must be notified to EMSD Ltd by telephone or email within 48 hours
​
- Claims for non-delivery must be supported by the couriers POD
Returns
​
- In order to be eligible for a refund with EMSD Ltd, the customer must return the product(s) within 28 days of purchase
​
- The product must be in the same condition in which the customer received it, un-worn, undamaged in any way and with the original tags/labels attached
​
- Goods can be returned to EMSD Ltd by post or in person to the shop address:
1 Clifton Road, Ruddington, Nottingham, NG11 6DD
​
- EMSD Ltd do not refund any delivery costs from the original order or returned goods
​
- Once the goods are returned and a refund is issued, the money will be refunded to the original payment method used to purchase the goods. Please allow 3-5 working days for the money to show up in the customer's bank
​
- If the product is damaged in any way or the 28 days have passed, the customer will not be eligible for a refund
Faulty Items
- If goods becomes faulty, the customer must return the products to EMSD Ltd by post or in person to the shop address
1 Clifton Road, Ruddington, Nottingham, NG11 6DD
​
- Once the products are returned, a replacement product will be given. The replacement product will be the same item in the same size.